Modern Health Challenges Outdated Employee Assistance Programs With The Launch of FlexEAP by Modern Health^(SM)

SAN FRANCISCO--(BUSINESS WIRE)--Modern Health, a global leader in workplace mental health solutions, proudly announces the launch of FlexEAP by Modern Health (“Flex”), a next-gen Employee Assistance Program (EAP) designed to fill a critical gap in the quality of mental health support offered to workers. Flex addresses the critical shortcomings of traditional EAPs by delivering rapid access to care, adaptive support extending far beyond crisis intervention, and a seamless, consistent global experience.

“Traditional EAPs were built for clinical extremes, not for broader workforce needs. That disconnect costs both employees and businesses," said Jesse Calderon, Chief Technology Officer at Modern Health.

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Legacy EAPs, while cost-effective, do not meet the mental health needs of today’s workforce. Premium mental health solutions’ costs can be prohibitive for employers with frontline, part-time, or seasonal workers. Flex strikes the optimal balance. It delivers superior outcomes and an upgraded, consumer-grade experience compared to traditional EAPs, while offering flexible pricing, customizable solutions, and risk-sharing based on utilization—empowering employers to better manage costs.

Today’s employees expect mental health support that is accessible, high-quality, and built for the way they live and work. HR teams want solutions that address issues before they escalate. Flex delivers on both.

“Getting in front of mental health issues before they become crises is a top priority for HR leaders,” said Jesse Calderon, Chief Technology Officer at Modern Health. “Traditional EAPs were built for clinical extremes, not for broader workforce needs. That disconnect costs both employees and businesses. Flex brings together our Adaptive Care Model, elite global network, and commitment to quality to deliver fast, individualized support worldwide. It meets employees where they are and helps HR leaders drive meaningful results.”

Flex Delivers Whole-Population Adaptive Care

Traditional EAPs often fall short in meeting the full spectrum of needs of today’s workforce. Originally designed for severe clinical issues, these programs offer a choppy experience that makes it hard for employees to get the best care for their needs, and often have long wait times for an appointment.

Flex provides a seamless experience for those with severe clinical needs as well as people with everyday challenges, and delivers an average speed to available care of less than 24 hours. Powered by Modern Health’s Adaptive Care Model, it dynamically tailors care for each individual—offering therapy, 24/7 crisis support, premium digital tools, coaching, and more. The result is the right support at the right time and an experience that continuously adapts based on each person’s progress. This is how Flex delivers personalized support with meaningful impact.

“From a clinical standpoint, the evidence is clear: our Adaptive Care model is one of the most effective ways to support workplace mental health,” said Dr. Neha Chaudhary, Chief Medical Officer at Modern Health. “Focusing solely on those in crisis leaves too many people behind. A whole-population strategy isn’t just clinically sound—it’s essential to reducing costs, burnout, and absenteeism while ensuring care is both effective and aligned to need. Flex allows us to bring high-quality support to people who are typically underserved by traditional models.”

Fast, Flexible, Global Care

Rapid Access, Seamless Experience

Employees can connect with care—on average, in under 24 hours—globally. Flex enables instant provider matching and scheduling, alongside traditional phone support, eliminating long wait times and barriers to care.

Elite Global Provider Network

Flex delivers a consistent experience across more than 200+ countries and territories, with services available in 80+ languages, and in-app parity for 98% of employees worldwide. Every employee receives culturally tailored care, while HR teams benefit from unified global reporting and a single partner—not a patchwork of vendors.

Modern Health By Your Side

HR leaders can access real-time insights on engagement and utilization trends across their workforce, supported by a dedicated client success team and proven implementation processes. 92% of clients renew with Modern Health.

FlexEAP by Modern Health is now available globally.

Visit www.modernhealth.com to learn how Flex can support your workforce.

About Modern Health

Modern Health is a global leader in adaptive mental health care, offering therapy, coaching, psychiatry, community groups, premium digital tools, and crisis support—dynamically tailored to individual needs. With culturally responsive providers in 200+ countries and 80+ languages, we deliver measurable outcomes, equitable access, and predictable pricing through our proprietary Adaptive Care Model. Our clinically grounded approach and proven client success model make Modern Health a trusted partner for leading organizations worldwide.