mPulse Strengthens Market Position in Q1 2026 Through Focused Execution and Innovation

LOS ANGELES--(BUSINESS WIRE)--mPulse, a leading provider of Health Experience and Insights (HXI) technology, today announced strong financial results for Q1 2026, reporting year-over-year revenue and profitability growth. The company also earned significant industry recognition and achieved a series of operational milestones, reinforcing its position as a trusted partner for 450 healthcare customers — including more than 50 of the 60 largest health plans — amid an increasingly challenging environment for payors.

The company’s momentum reflects a broader shift in how mPulse is partnering with healthcare organizations, moving beyond point solutions to deliver an integrated platform that connects predictive intelligence, omnichannel communication, and personalized navigation. By aligning these capabilities across its platform, mPulse is helping organizations drive stronger member relationships, improve experience and outcomes, and operate more efficiently at scale.

“Despite ongoing uncertainty across the payor landscape, mPulse continued to build strong momentum by delivering solutions that help our customers turn market challenges into opportunities. We supported health plans in driving operational efficiencies while executing programs that improve health outcomes and lower the total cost of care. At the same time, we helped our health plan customers strengthen member trust through more personalized, timely, and compliant engagement. Our partnerships have become increasingly strategic, and we are well positioned for the remainder of 2026,” said Bob Farrell, CEO of mPulse. “In Q1, we advanced our use of AI, paired with disciplined governance, to better serve our customers and execute against our product roadmap. Our HXI platform and capabilities continue to expand, including the emphasis on the 360-degree member view and insights, driven across product lines and AI-capabilities for a unified view of experience, engagement, and health outcomes.”

With over four billion customer touchpoints annually, mPulse was acknowledged as a Strong Performer in “The Forrester Wave™: Customer Experience (CX) Platforms for Healthcare, Q1 2026,” an independent evaluation of the most significant CX platforms for healthcare, assessed across current offerings, strategy, and customer feedback. The evaluation recognized mPulse’s unified, omnichannel communication ecosystem spanning engagement, portals, predictive analytics, along with its value as a comprehensive partner for enterprise healthcare organizations.

“As health plans navigate uncertainty in a rapidly changing market environment, mPulse is proud to be a trusted partner in transforming fragmented, manual communication processes into automated, compliant, and timely workflows,” said Kate Shields, Chief Customer Officer of mPulse. “We help plans move beyond simply reaching individuals to engaging them meaningfully through their preferred channels, with personalization that helps navigate their care journey, ultimately to improve the overall member experience.”

To meet the growing volume of utilization management (UM) communication under the CMS Interoperability and Prior Authorization Final Rule, mPulse is planning the launch of a new vertically-integrated print processing facility. The expansion complements the company's existing facilities — which delivered over 112 million packages in 2025, generating more than 843 million impressions, with 99.9% of packages delivered on time or earlier. The new facility will allow for longer daily operating windows and strengthen same-day turnaround capabilities for payor clients' printed regulatory communications, in addition to digital delivery, providing a resilient, scalable production infrastructure exclusively focused on communication compliance.

“Healthcare organizations are increasingly turning to mPulse not just for engagement, but for a unified approach that combines predictive insights, omnichannel communication, and guided navigation to drive measurable gains in trust, retention, and operational efficiency,” said Eileen Cianciolo, Chief Product Officer of mPulse. “Through innovative, highly-governed AI, we are better interpreting signals and prioritizing what matters most in the moment—delivering interactions that are more relevant, intuitive, and seamlessly connected. This enables a continuous, supportive experience, rather than one that activates only when issues arise. We’re excited to continue innovating ahead of the market as an enterprise-grade platform built for the future of digital healthcare.”

About mPulse

mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than four billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations. To learn more, visit www.mpulse.com.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change.