Appliance Satisfaction Levels Up Despite Price Hike, JD Power Finds

TROY, Mich.--(BUSINESS WIRE)--Despite a notable $54 increase in the average price paid for appliances to $910, customer satisfaction has increased, according to the JD Power 2026 U.S. Appliance Satisfaction Study,^SM released today. Overall satisfaction is 705 (on a 1,000-point scale) year over year, a 6-point increase from 2025. Overall satisfaction with appliance retailers increases by 23 points to 706 from 683 last year.

This increase is driven by improvements in several areas, including a 5-percentage-point gain in the proportion of customers reporting a problem-free retailer experience. Overall satisfaction with appliance products increases slightly by 6 points to 705, largely driven by a 8-point increase in appliance durability.

“Customers are finding greater peace of mind with their appliance purchases this year despite price increases,” said Michael Taylor, senior managing director of retail intelligence practice at JD Power. “Retailers have made meaningful gains in product availability and execution, helping customers find the appliances they want and delivering appliances with fewer issues. Combined with increased satisfaction with appliance durability, these improvements are driving stronger confidence and satisfaction throughout the ownership experience.”

The study measures customer satisfaction in 12 segments of major home appliances: cooktops; ranges; wall ovens; over-the-range microwaves; dishwashers; French door refrigerators; side-by-side refrigerators; top-mount freezers; front-load clothes washers; top-load clothes washers; clothes dryers; and appliance retailers.

Study Rankings by Segment

Cooktop
Whirlpool (724) ranks highest in customer satisfaction with cooktops. Samsung (722) ranks second and Bosch (721) ranks third.

Range
LG (721) ranks highest in customer satisfaction among ranges. Samsung (718) ranks second.

Wall Oven
LG (732) ranks highest in customer satisfaction with wall ovens. Samsung (726) ranks second and GE Appliances (723) ranks third.

Over-the-Range Microwave
Samsung (716) ranks highest in customer satisfaction with over-the-range microwaves. Whirlpool (712) ranks second and LG (705) ranks third.

Dishwasher
KitchenAid and Samsung, each with a score of 720, rank highest in a tie in customer satisfaction with dishwashers. Bosch (714) ranks third.

French Door Refrigerator
Samsung (733) ranks highest in customer satisfaction with French door refrigerators. LG (722) ranks second.

Side-by-Side Refrigerator
Samsung (750) ranks highest in customer satisfaction with side-by-side refrigerators. LG (742) ranks second.

Top-Mount Freezer
Samsung (715) ranks highest in customer satisfaction with top-mount freezer refrigerators. Frigidaire (687) ranks second.

Front-Load Clothes Washer
Maytag (741) ranks highest in customer satisfaction with front-load washers.LG (740) ranks second and Whirlpool (739) ranks third.

Top-Load Clothes Washer
LG (719) ranks highest in customer satisfaction with top-load washers. Samsung (716) ranks second and Maytag (704) ranks third.

Clothes Dryer
Samsung (727) ranks highest in customer satisfaction with clothes dryers. LG (715) ranks second.

Appliance Retailer
Best Buy (726) ranks highest in customer satisfaction among appliance retailers. Costco (718) ranks second and The Home Depot (714) ranks third.

To view the complete rankings: http://www.jdpower.com/pr-id/2026061

The 2026 U.S. Appliance Satisfaction Study is based on 28,411 evaluations from customers who purchased home appliances during the past 12 months. The study was fielded from April 2025 through April 2026.

For more information about the U.S. Appliance Satisfaction Study, visit https://www.jdpower.com/business/u-s-appliance-reliability-service-study/.

About JD Power

JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data–including millions of consumer interactions and authoritative automotive datasets–combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements.

As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com.