ComEd Debuts Mobile Assistance Unit at Waukegan Resource Fair, Bringing On-Site Bill Help Directly to Customers

CHICAGO--(BUSINESS WIRE)--Today ComEd unveiled the first of its new Mobile Assistance Unit activations during Waukegan Township's Corner of Hope & Opportunity Community Resource Fair & Block Party. The appearance marked the debut of a fleet of vehicles equipped to deliver bill-assistance services anywhere across ComEd's northern Illinois service territory.

Waukegan Township's Resource Fair and Block Party, held annually since 2024, brings together health services, child and adult programs, job-training opportunities and other community resources in one place. ComEd has taken part in community resource fairs since 2025 in collaboration with local organizations to help meet customers where they are with support.

"Getting help should be simple, and it should be close to home," said Ajit Apte, senior vice president of Customer Operations, ComEd. "Our new Mobile Assistance Units allow us to bring meaningful, in-person support directly to the neighborhoods we serve, connecting customers with the programs and tools that can help manage their energy bills."

The event is one of nearly a dozen community resource fairs ComEd plans to take part in during 2026 as part of a growing effort to expand bill-support services and bring them directly to customers. This is critical as energy supply prices continue to rise due to energy demand outpacing the rate of new supply options coming online. ComEd does not set these prices and does not profit from them. On site, ComEd representatives helped customers access bill-assistance programs, enroll in new affordability offerings and explore energy-saving tools.

"Waukegan Township and our partners here on the corner of Hope and Opportunity are proud to once again welcome ComEd to our third annual Community Resource Fair & Block Party," said Marc Jones, Waukegan Township Supervisor. "This year's event is especially exciting with the presence of a ComEd Mobile Assistance Unit, creating another convenient way for customers to access energy support. By bringing these services directly to community events, we can help more residents connect with resources that benefit their daily lives."

The Mobile Assistance Units are part of ComEd's fleet of storm-response vehicles, repurposed to support customers with bill assistance during periods when they are not actively deployed for power restoration. These vehicles normally play an essential role supporting area teams during storms and large-scale restoration events, serving as field-based hubs equipped with connectivity, power generation and workspace. By putting these vehicles to work in the community during fair weather days, ComEd can bring personalized bill support, payment options, assistance-program enrollment and energy-efficiency education directly into neighborhoods and community gathering spaces.

"Families and businesses across our community continue to face challenges as the cost of everyday necessities remains high. That's why it's so important to create opportunities where residents can connect with multiple forms of support in one place," said Waukegan Mayor Sam Cunningham. "Events like this help ensure people are aware of available resources, from utility bill assistance to financial and community services, while making it easier to get questions answered and access help when they need it most."

At the Waukegan fair, ComEd offered enrollment support for a range of programs created to help customers navigate rising costs, including:

• The Low-Income Discount (LID) program, launched in January 2026, provides qualifying income-eligible customers a percentage-based discount on their monthly electric bill based on income level.
• ComEd's new Time-of-Day Pricing rate, launched this summer, which helps households save money by shifting energy use to times when electricity prices are lower and demand is reduced.
• ComEd's bill-assistance and bill-management options, including Budget Billing, payment arrangements and High Usage Alerts, which can help customers better manage monthly energy costs and avoid unexpected bill increases
• The ComEd Energy Efficiency Program, which offers tools, incentives and resources to help residential and business customers reduce energy use and lower costs.

These efforts reflect ComEd's commitment to The Exelon Promise, a customer-focused strategy from ComEd's parent company, Exelon, aimed at providing quick relief, strong protections and lasting solutions to rising energy costs.

Customers can find more information about ComEd's bill-assistance options and check their eligibility through ComEd’s Smart Assistance Manager (SAM) at ComEd.com/SAM.

ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 company and one of the nation’s largest utility companies, serving more than 10.7 million electricity and natural gas customers. ComEd powers the lives of more than 4.2 million customers across northern Illinois, or 70 percent of the state’s population. For more information, visit ComEd.com, and connect with the company on Facebook, Instagram, LinkedIn, X and YouTube.