Prelaunch.com Introduces Frank AI Researcher: A Customer Interviewer That Runs Hundreds of Interviews Overnight

WILMINGTON, Del.--(BUSINESS WIRE)--Prelaunch.com today introduces Frank AI Researcher, an AI interviewer built for SaaS product teams and ecommerce brands that automates customer research at scale. The platform runs hundreds of deep customer interviews overnight, delivering actionable insights in customers' own words.

Frank AI Interviewer automates the entire customer research process from setup to analysis. It conducts natural conversations with customers across video, voice, and WhatsApp, adapting questions in real-time based on customer responses. Frank then transforms thousands of customer conversations into structured insights, themes, and video summaries.

Traditional customer research is expensive, slow, and exhausting. A single customer interview costs $500–$1,000 and takes weeks to schedule and analyze. Most companies can't afford to run enough customer research to make confident product decisions, leaving them guessing about what customers actually want.

Frank AI Researcher eliminates the friction entirely. You set up your customer research goals in 2 minutes. The platform then reaches out to customers via voice, with video and WhatsApp chat options coming soon, and conducts natural follow-up conversations. Analysis happens automatically: Frank instantly surfaces themes, sentiment, key quotes, and video clips of customer insights.

What Frank AI Researcher Delivers:

• 100s of interviews each month – Run hundreds of deep customer interviews automatically with zero scheduling overhead
• 50x more affordable – Get professional-grade customer insights for a fraction of traditional research costs
• 30+ languages – Conduct customer interviews globally in 30+ languages
• Adaptive AI conversations – Frank AI Interviewer asks natural follow-ups and adjusts based on what customers say
• Analytics assistant – Chat with Frank to uncover patterns and answer specific questions about your customer data
• Transcript search – Rewatch interviews, read transcripts, and save customer quotes that matter

Customer research is moving from a quarterly luxury to a daily necessity. Frank AI Researcher compresses a 6-week research cycle into 3 days: fast enough to inform sprint planning, product launches, and feature prioritization in real time.

Companies using Frank are already seeing measurable results: 56% higher feature adoption and 20% lower churn by uncovering what customers actually need.

Availability

Frank AI Researcher is available now. Sign up for free at hifrank.ai.

About Frank AI Researcher

Frank is an AI-powered customer researcher that can talk to 100s of real customers overnight. Frank conducts moderated video, voice, and WhatsApp customer interviews and turns them into clear, actionable insights. Brands can set up an interview in under 5 minutes, send it out, and wake up to a comprehensive analysis of what their customers actually want, why they churn, what resonates, and what doesn’t. Frank surfaces patterns, opportunities, and pain points, all in the voice of the brand's customers, helping product, marketing, and executive teams make confident decisions, fast.

About Prelaunch.com

Prelaunch empowers startups and brands to validate ideas, products, and markets through advanced tools and scientifically proven frameworks. From product testing to customer interviews, the brand is committed to removing the guesswork from innovation. With AI Interviewer, Prelaunch continues its mission of making world-class research fast, affordable, and accessible to all.